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Results for "customer journey mapping"
University of Virginia
Skills you'll gain: Usability Testing, Agile Product Development, New Product Development, Continuous Delivery, User Story, User Acceptance Testing (UAT), Product Management, Agile Methodology, Product Testing, Agile Project Management, Team Management, Design Thinking, Team Leadership, DevOps, Innovation, Product Improvement, Ideation, Product Lifecycle Management, Sprint Retrospectives, Product Design
CVS Health
Skills you'll gain: Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Team Oriented, Teamwork, Inbound Calls, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Emotional Intelligence, Communication Strategies, Problem Solving
Skills you'll gain: Data Storytelling, Data Ethics, Data Analysis, Workflow Management, Data-Driven Decision-Making, Analytical Skills, Data Science, Technical Communication, Communication, Business, Business Workflow Analysis, Project Management, Stakeholder Communications, Professional Networking
- Status: New
Skills you'll gain: ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, OpenAI, Customer Service, Technical Support and Services, Customer Analysis, Artificial Intelligence, IBM Cloud, Artificial Intelligence and Machine Learning (AI/ML), Customer Insights, Business Process Automation, Software Development Tools, Ethical Standards And Conduct, Augmented and Virtual Reality (AR/VR), Language Interpretation, Translation, and Studies, Deep Learning, Image Analysis, Technical Communication
Skills you'll gain: Storyboarding, Wireframing, Figma (Design Software), Information Architecture, User Experience Design, User Centered Design, Prototyping, User Interface and User Experience (UI/UX) Design, Mockups, User Flows, Mobile Development, Design Elements And Principles, Data Ethics
University of Virginia
Skills you'll gain: Marketing Analytics, Marketing Effectiveness, Marketing Strategies, Regression Analysis, Data-Driven Decision-Making, Brand Management, Resource Allocation, Customer Insights, Predictive Analytics, Statistical Analysis, A/B Testing, Consumer Behaviour, Return On Investment
Vanderbilt University
Skills you'll gain: ChatGPT, Verification And Validation, Succession Planning, Business Writing, Generative AI, Leadership, Meeting Facilitation, Organizational Leadership, Creative Thinking, Strategic Leadership, Artificial Intelligence, Brainstorming, Business Leadership, Proposal Writing, Thought Leadership, Communication, Risk Management Framework, OpenAI, Creativity, Natural Language Processing
Skills you'll gain: ChatGPT, Generative AI, Cyber Threat Intelligence, Security Information and Event Management (SIEM), OpenAI, Threat Detection, Cybersecurity, Incident Response, Malware Protection, Artificial Intelligence, Natural Language Processing, IBM Cloud, Artificial Intelligence and Machine Learning (AI/ML), Anomaly Detection, Vulnerability Management, Software Development Tools, Augmented and Virtual Reality (AR/VR), Deep Learning, Image Analysis, Technical Communication
Rutgers the State University of New Jersey
Skills you'll gain: Warehouse Management, Inventory and Warehousing, Inventory Management System, Transportation, Supply Chain, and Logistics, Warehouse Operations, Logistics, Transportation Operations, General Shipping and Receiving, Supply Chain Management, Supply Chain, Customer Service, Cost Management
Skills you'll gain: Social Media Strategy, Social Media, Social Media Marketing, Content Creation, Social Media Management, Marketing Strategies, Marketing Analytics, Customer Engagement, Digital Marketing, Brand Awareness, Advertising, Target Audience
University of Illinois Urbana-Champaign
Skills you'll gain: Email Marketing, Digital Marketing, Marketing Communications, Content Marketing, Marketing Strategies, Marketing Analytics, Social Media Marketing, Marketing, Web Analytics, Strategic Marketing, Digital Communications, Integrated Marketing Communications, Media Strategy, Performance Analysis, Marketing Channel, Consumer Behaviour, Marketing Effectiveness, Promotional Strategies, Campaign Management, Market Research
Skills you'll gain: UI/UX Research, Usability Testing, User Experience Design, Usability, Presentations, Design Research, Persona (User Experience), User Centered Design, Research Methodologies, Prototyping, Interviewing Skills, Figma (Design Software), Information Privacy, Personally Identifiable Information
Searches related to customer journey mapping
In summary, here are 10 of our most popular customer journey mapping courses
- Digital Product Management:Â University of Virginia
- Call Center Customer Service:Â CVS Health
- Foundations of Data Science:Â Google
- Generative AI for Customer Support:Â IBM
- Build Wireframes and Low-Fidelity Prototypes:Â Google
- Marketing Analytics:Â University of Virginia
- Generative AI Leadership & Strategy:Â Vanderbilt University
- IBM Generative AI for Cybersecurity Professionals:Â IBM
- Supply Chain Logistics:Â Rutgers the State University of New Jersey
- From Likes to Leads: Interact with Customers Online:Â Google