Filter by
SubjectRequired
LanguageRequired
The language used throughout the course, in both instruction and assessments.
Learning ProductRequired
LevelRequired
DurationRequired
SkillsRequired
SubtitlesRequired
EducatorRequired
Results for "customer journey mapping"
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Retail Sales, Call Center Experience, Transaction Processing, Selling Techniques, Verbal Communication Skills, Upselling, Retail Store Operations, Customer Complaint Resolution, Product Knowledge, Team Oriented, Cash Register Operation, Problem Solving, Time Management, Conflict Management
Coursera Project Network
Skills you'll gain: Wireframing, Product Roadmaps, Agile Project Management, Persona Development, Prototyping, Experience Design, User Experience, User Story, Product Development, User Research, Requirements Analysis
SkillUp EdTech
Skills you'll gain: Stakeholder Engagement, Project Management Life Cycle, Resource Management, Risk Management, Earned Value Management, Stakeholder Management, Project Risk Management, Team Motivation, Project Schedules, Project Management Institute (PMI) Methodology, Project Management, Negotiation, Project Planning, Leadership, Communication Strategies, Risk Analysis, Communication, Team Leadership, Project Coordination, Prioritization
University of Illinois Urbana-Champaign
Skills you'll gain: Innovation, New Product Development, Product Development, Customer Insights, Service Design, Customer Analysis, User Feedback, Needs Assessment, Consumer Behaviour, Business Strategies, Market Opportunities
University of Virginia
Skills you'll gain: Marketing Strategies, MarTech, Digital Transformation, Marketing, Marketing Analytics, Data-Driven Decision-Making, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Business Strategy, Customer Insights, Competitive Analysis, Network Analysis, Real Time Data, Customer Relationship Management
- Status: Free
Università Bocconi
Skills you'll gain: Leadership and Management, Brand Management, Leadership Studies, Innovation, Data-Driven Decision-Making, Customer Relationship Management, Business Analytics, Sustainability Reporting, Creativity, Consumer Behaviour, Customer Engagement
- Status: Free
Erasmus University Rotterdam
Skills you'll gain: Econometrics, Time Series Analysis and Forecasting, Regression Analysis, Data Analysis, Statistical Analysis, Quantitative Research, Statistical Modeling, Statistics, Forecasting, Probability, Linear Algebra, Peer Review
- Status: Free
Erasmus University Rotterdam
Skills you'll gain: Innovation, New Product Development, Ideation, Brainstorming, Process Development, Design Thinking, Product Management, Diversity and Inclusion, Organizational Strategy, Team Management, Business Strategy, Leadership, Lean Methodologies, Strategic Decision-Making
Skills you'll gain: Agile Software Development, Agile Methodology, Kanban Principles, Agile Project Management, User Story, Sprint Retrospectives, Sprint Planning, Workflow Management, Performance Metric, Backlogs, Team Building, GitHub, Lean Methodologies, Plan Execution, Continuous Improvement Process, Estimation
Macquarie University
Skills you'll gain: Stress Management, Resilience, Personal Development, Time Management, Intercultural Competence, Cultural Diversity, Professional Development, Cultural Sensitivity, Adaptability, Self-Awareness, Business Ethics, Business Writing, Leadership Development, Diversity Awareness, Diversity and Inclusion, Cross-Functional Team Leadership, Leadership Studies, Prioritization, Lifelong Learning, Communication
University of Colorado Boulder
Skills you'll gain: User Story, Supplier Management, Project Schedules, Project Closure, Engineering Management, Milestones (Project Management), Team Leadership, Stakeholder Management, Agile Project Management, Scrum (Software Development), Procurement, Quality Management, Team Management, Project Planning, Agile Software Development, Risk Management, Agile Methodology, Project Scoping, Project Implementation, Leadership and Management
Johns Hopkins University
Skills you'll gain: Epidemiology, Geographic Information Systems, Data Visualization Software, GIS Software, Health Systems, System Monitoring, Infectious Diseases, Biostatistics, Risk Analysis, Investigation, Geospatial Mapping, Health Assessment, Event Monitoring, Continuous Monitoring, Health Care, Descriptive Analytics, Program Evaluation, Emergency Response, Technical Communication, Preventative Care
Searches related to customer journey mapping
In summary, here are 10 of our most popular customer journey mapping courses
- CVS Health Retail Customer Service:Â CVS Health
- Agile Project: Product Prototype Touchpoint Analysis in Miro:Â Coursera Project Network
- Certified Project Manager:Â SkillUp EdTech
- Customer Centric Innovation:Â University of Illinois Urbana-Champaign
- Artificial Intelligence in Marketing:Â University of Virginia
- Arts and Heritage Management: Università Bocconi
- Econometrics: Methods and Applications:Â Erasmus University Rotterdam
- Innovation Management:Â Erasmus University Rotterdam
- Introduction to Agile Development and Scrum:Â IBM
- Adapting: Career Development:Â Macquarie University