Back to Improving Communication Skills
Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania
2,015 ratings
About the Course
Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.
Top reviews
SP
Sep 10, 2020
An absolutely wonderful course on communication skills. Its a course every professional should take as it teaches the very basics of communication that we all should incorporate and practice everyday.
SH
Aug 30, 2022
This is one of the best courses I've attended. The instructor was impressive. I learned a lot from this course. I absolutely recommend this course to anyone willing to improve her/his communication.
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