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Learner Reviews & Feedback for Brand Management: Aligning Business, Brand and Behaviour by University of London

4.9
stars
7,580 ratings

About the Course

Professor Nader Tavassoli of London Business School contrasts traditional approaches to branding - where brands are a visual identity and a promise to customers - to brands as a customer experience delivered by the entire organisation. The course offers a brand workout for your own brands, as well as guest videos from leading branding professionals. The aim of the course is to change the conception of brands as being an organisation's visual identity (e.g., logo) and image (customers' brand associations) to an experience along "moments-that-matter" along the customer journey and, therefore, delivered by people across the entire organisation. Brands are thus not only an external promise to customers, but a means of executing business strategy via internal brand-led behaviour and culture change. You will learn and practice the following skills: 1. How to build brands from a broad organisational perspective 2. How to lead brand-led culture change with human resource practices at the core (i.e., brand as a lever and not just an outcome) 3. How to build brands in multi-brand companies, across cultures and geographies 4. How to measure brand health in new ways, that is, internally in addition to externally 5. How to value and capture returns to brands across the organisation - introducing the new concept of employee-based brand equity - and how this is different from the valuation of brands as intangible assets. This course allows you to develop the following aspects of yourself: 1. Head. Gain a deeper understanding of the evolving practice of brand management, one that goes further than practiced in most organisations today 2. Heart. Be motivated to engage in delivering your own brands – regardless of where you are in your organisation – thereby creating superior value for customers and for your organisation 3. Hands. Translate learnings into action. As Confucius is supposed to have said: “I hear and I forget. I see and I remember. I do and I understand.”...

Top reviews

SS

Apr 20, 2020

Professor Nader has been immensely helpful in bringing about a change in the way i viewed Brand Management. The course is well framed with lots of good examples and interviews. A wonderful experience!

SS

May 25, 2023

To be honest really i will miss the wonderful teacher. the way he took the class and explanation was outstanding. i recommend learners to take this course to have the clear idea of Brand Management.

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By Kaveh T

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Dec 26, 2022

great

By Nitish S

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Oct 2, 2022

Good

By Siddhant J

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May 17, 2022

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By Daniel G (

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Mar 29, 2022

EPIC!

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Feb 15, 2022

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Dec 28, 2021

Great

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Sep 25, 2021

Top!

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Sep 16, 2021

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Apr 7, 2021

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By MUHAMMAD A F

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Jan 2, 2021

nicee

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Dec 18, 2020

great

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Dec 16, 2020

great

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Sep 29, 2020

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Jul 25, 2020

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Sep 22, 2019

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Oct 13, 2018

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By Aigerim M

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Apr 20, 2025

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By ZHENGWEN

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Apr 5, 2025

值得推荐

By Hoàng T T ( P H

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Mar 26, 2025

GOOD

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Mar 3, 2025

good

By TILAKSING S R

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Jan 25, 2025

nice