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Learner Reviews & Feedback for ITIL V4 Introduction to Service Management Concept by EDUCBA

About the Course

Course Description: The ITIL V4 Service Management Concepts course offers a comprehensive exploration of the latest version of the Information Technology Infrastructure Library (ITIL), focusing on the fundamental principles, concepts, and practices essential for effective service management in modern organizations. This course is designed to equip participants with a solid understanding of ITIL V4 framework, which is globally recognized as the standard for IT service management. Through a combination of theoretical learning and practical application, participants will gain insights into how ITIL V4 principles can be applied to enhance service delivery, optimize processes, and drive business value. Key topics covered in this course include: 1) Introduction to ITIL V4: Participants will gain an overview of the ITIL V4 framework, its evolution, and its relevance in today's digital landscape. 2) Service Management Principles: Exploring the core principles that underpin effective service management, including the focus on value, the guiding principles, and the service value system. 3) The Four Dimensions of Service Management: Understanding how organizations can integrate the four dimensions—organizations and people, information and technology, partners and suppliers, and value streams and processes—to support holistic service management. 4) Continual Improvement: Exploring the importance of continual improvement in service management, including the role of measurement and metrics, and the application of the ITIL continual improvement model. By the end of this course, participants will be well-equipped to contribute effectively to their organization's service management initiatives, leveraging ITIL V4 best practices to drive efficiency, innovation, and business success....

Top reviews

HM

Apr 17, 2025

Introduces core ITIL v4 service management concepts with clear explanations, interactive examples, and real‑world scenarios, ideal for aspiring service managers.

SM

Apr 19, 2025

Great foundational course explaining core service management concepts, ideal for IT professionals and service delivery teams.

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1 - 12 of 12 Reviews for ITIL V4 Introduction to Service Management Concept

By Himanshu M

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Apr 17, 2025

Introduces core ITIL v4 service management concepts with clear explanations, interactive examples, and real‑world scenarios, ideal for aspiring service managers.

By Suresh M

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Apr 19, 2025

Great foundational course explaining core service management concepts, ideal for IT professionals and service delivery teams.

By Kamal V

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Apr 21, 2025

A solid introduction to ITIL service management, covering key concepts and processes essential for effective IT operations.

By ajay m

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Apr 20, 2025

A comprehensive overview of ITIL v4, ideal for beginners seeking foundational knowledge in service management.

By Yash G

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Apr 23, 2025

Excellent course for learning fundamental ITIL v4 concepts and service management strategies effectively.

By Vijaylaxmi J

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Apr 15, 2025

Great foundational course for learning modern IT service management principles and frameworks.

By Narayan N

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Apr 23, 2025

Well-structured overview of ITIL V4, ideal for grasping core service management principles.

By Hara P

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Apr 16, 2025

Clear overview of ITIL practices, enhancing service management understanding effectively.

By Sasmita S

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Apr 20, 2025

Great foundational insight into ITIL V4 service management principles and practices.

By Lovely P

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Apr 21, 2025

Essential guide to ITIL V4, simplifying service management core concepts.

By Radha P

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Apr 19, 2025

Clear and concise overview of ITIL V4 service management fundamentals.

By Bishnu P

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Apr 25, 2025

Clear overview of ITIL V4 service principles.